Product Setup objects consist of common tables which are currently used by some of the SmartSolve© products including SmartAuditTM, SmartCAPATM, and SmartComplaintsTM. Before you define these setup configurations, make sure that the core group team leads representing each system agree on how these objects will be configured.
NOTE: Product Setup is very important in order for SmartSolve© to successfully integrate your quality system records across all of the applications you are using. |
Before setting up products in the system determine if you will be integrating SmartSolve© with one of your third party applications (ERP, MRP, MES, etc.). If the third party applications contain product information, you do not need to configure the Product Line and Part tables in SmartSolve©. Work with your Pilgrim representative to integrate these two systems.
The following Integration Model Types may be used to achieve third-party integration:
Integration Type |
Description |
Data Extraction |
One time data load into the SmartSolve© application from an External Data Source. See External Data Sources.
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Synchronization |
Ongoing data synchronization between the source and the SmartSolve© System in real time. See your Pilgrim representative to discuss SmartSolve© Synchronization Agent options.
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Look-ups |
End user can access read only data located in the source system from a SmartSolve© zoom field. See External Data Sources.
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Multi Event Triggers |
This type of transaction requires synchronization of multiple business objects within the SmartSolve© application (for example, creating a complaint in SmartComplaintsTM along with part synchronization). This option requires Pilgrim customization.
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Product could be referenced in any of the following SmartSolve© solutions:
SmartSolve Solution |
Client Function |
SmartAuditTM |
The Product Line could function as the Product Line which is being audited.
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SmartCAPATM |
The Product Line could function as the following:
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SmartComplaintsTM |
The Product Line could function as the following:
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Not all product related objects need to be used in the SmartSolve© system. Use the diagram below to familiarize yourself with the positioning of Product related tables in regards to how the end user uses each application. It is very important that all SmartSolve©. application user groups (i.e., Complaints Team) agree on how these objects will be configured to ensure good quality data and reporting.
Example Diagram with User Data
The diagram below shows the Product diagram with example configuration data. This allows you to better see the hierarchy and understand how the objects work together to produce quality records for your input and output across the SmartSolve© suite.
