icon
to switch to Local view (if applicable).
Cause Categories are maintained under the System Wide section under Setup. A Cause Category is assigned to the Cause selected by an end user when identifying a Cause to a failure on any type of quality exception in SmartSolve©. Cause Categories could be used in any of the following SmartSolve© solutions:
SmartSolve© Solution |
Client Function |
SmartAuditTM |
Only configure this object if you using the following functionality in SmartAuditTM: · if end users will be creating Issues off of Audit Exceptions for Investigation and/or Implementations and will attach Root Cause for Audit Finding Response within the Issue.
|
SmartCAPATM |
Only configure this object if you using the following functionality in SmartCAPATM:
|
SmartComplaintsTM |
Only configure this object if you using the following functionality in SmartComplaintsTM:
|
Causes can be Categorized (grouped) for better reporting of Root Cause Analysis. There are a few examples below showing Causes and the Categories that may be assigned to those Causes.
Cause |
Cause Category |
Equipment Out of Spec |
MACHINE |
Incorrect Procedure Used |
METHOD |
Machine Out of Spec |
MACHINE |
Missing Documentation |
METHOD |
Operator Not Skilled |
MAN |
Wrong Material Used |
MATERIAL |
Inclement Weather |
ENVIRONMENTAL |
The system comes with the following default Cause Categories which can be renamed or Deleted from the Global Organization:
· ENVIRONMENT
· MACHINE
· MAN
· MATERIAL
· METHOD
The following Rights must be assigned to a user to manage or view Cause Categories:
Rights |
Description |
FCC_MANAGE |
Allows administrator to add new object, modify existing object, or delete object.
|
FCC_VIEW |
Allows user to access object to view and select.
|
See Rights Groups to assign Rights Groups to users.
· Global Cause Categories will be inherited by all Local Organizations.
· Local Cause Categories will only be viewed and used within that Local Organization.
1. From the Portal Page, click Smart Solutions tab > Admin and Report > Setup. Under System Wide, select Cause Category.
The Cause Category list displays.
2. Select Action > Add from the main menu.
3. Enter Category of a Cause.
4. Click the Save button.
The new Cause Category has now been added to the Cause Category list.
See Cause
Cause Categories can be Edited, Deleted, and Deactivated. These options are available in the Cause Category object and can be managed by an administrator.
1. From the Portal Page, click Smart Solutions tab > Admin and Report > Setup. Under System Wide, select Cause Category.
The Cause Category list displays.
2. Select
the icon
to switch to Local view (if applicable).
3. Select the check box of the Cause Category to edit, then select Action > Edit from the main menu.
4. Edit any information for your Category.
5. Click the Save button.
All changes are now reflected in the Cause Category.
Cause Categories can only be deleted from SmartSolve© if the Category is not currently been attached to any SmartSolve© records.
1. From the Portal Page, click Smart Solutions tab > Admin and Report > Setup. Under System Wide, select Cause Category.
The Cause Category list displays.
2. Select
the icon
to switch to Local view (if applicable).
3. Select the check box of the Cause Category to delete, then select Action > Delete from the main menu.
4. Click the Save button.
The Category has now been removed from the system.
See Deactivation Setup in the SmartSolve Utilities and Settings Help System to Deactivate a Cause Category.